Frequently Asked Questions
Everything you need to know about your Volcom order.
What is Volcom's return policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Items must be in their original packaging to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Does Volcom offer a warranty on products?
Yes, we offer a limited warranty on our outerwear and certain accessories against manufacturing defects. Please contact our customer service team with photos of the issue for assessment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I find the right size?
Each product page features a 'Size Guide' link with specific measurements for chest, waist, and inseam to help you find the perfect fit for your body type.